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Data protection

Status: 03.11.2025
Website: https://www.prufinspection.com
Operator / Responsible Entity:
PRUF Inspection & Quality
Meydan Free Zone, Dubai, United Arab Emirates (UAE)
Email: info@prufinspection.com · ❏ Phone/WhatsApp: ❏

This privacy policy explains which personal data we process on this website, for what purposes, on what legal basis, and what rights you have. We comply with the UAE Personal Data Protection Law (PDPL) and – where applicable – the EU General Data Protection Regulation (GDPR).

1. What Data Do We Process?

1.1 Usage and Device Data
IP address, date/time, requested pages/files, referrer URL, browser/device information, language, screen resolution, approximate location data.

1.2 Contact and Communication Data
Information from forms or emails/WhatsApp (name, email, phone number, message, appointment requests, property address); contents of communication.

1.3 Booking and Contract Data
Type of service (e.g., Snagging, Handover, Move-in/Move-out, Non-RTA vehicle check), appointment details, property/vehicle information, billing/invoice data.

1.4 Payment Data
Payments (if made online) are processed via payment service providers (e.g., Wix Payments/Stripe). We do not store complete card information.

1.5 Media/Files
As part of inspections, we create photo/report files. These are linked to the respective order and may contain indirectly identifiable personal data.

Source of data: directly from you, through website use, or – if necessary – from involved third parties (e.g., a property management company/agency authorized by you).

2. Purposes of Processing

  • Website operation & security (display, stability, abuse prevention, logging)

  • Inquiry handling & appointment scheduling, quotation preparation

  • Contract performance (conducting inspection, creating/delivering report)

  • Billing, accounting, record-keeping, and retention obligations

  • Customer service & communication (email, phone, WhatsApp)

  • Reach measurement/statistics (only with consent, if not strictly necessary)

  • Marketing/newsletters (only with consent)

3. Legal Bases (PDPL / GDPR)

Contract / Pre-contractual measures: fulfillment of contractual or pre-contractual obligations
– PDPL Art. 4 / GDPR Art. 6(1)(b)

Consent: e.g., marketing emails, optional analytics/marketing cookies, WhatsApp click-to-chat
– PDPL / GDPR Art. 6(1)(a) (revocable at any time)

Legitimate interest: website operation/security, internal organization, legal defense
– PDPL / GDPR Art. 6(1)(f)

Legal obligations: commercial/tax duties, compliance
– PDPL / GDPR Art. 6(1)(c)

4. Cookies & Tracking

We use necessary cookies (functionality, security) and – only with your consent – analytics/marketing cookies (e.g., Wix Analytics, Google Analytics if enabled).
A cookie banner appears on your first visit. You can accept or decline cookies there and later adjust your selection via the cookie settings link (footer). Details are available in our Cookie Policy.

5. Recipients & Third Parties

We use carefully selected service providers as processors, including:

  • Hosting/Website builder: Wix.com Ltd., Israel/EU/USA (hosting, CDN, analytics functions)

  • Analytics/Marketing: e.g., Google Analytics (only with consent)

  • Communication: email provider, possibly WhatsApp Business (Meta) for click-to-chat

  • Payment: e.g., Wix Payments/Stripe (only for online payments)

  • Project/File management: secure cloud storage/document tools

International data transfers: Data may be processed outside the UAE/EU. We ensure appropriate safeguards (e.g., EU Standard Contractual Clauses, adequacy decisions, additional protective measures) where required.

6. Storage Duration

  • Contact/inquiry data: until the request is fully processed + standard retention period (typically 12–24 months)

  • Contract/invoice data: statutory retention (usually 6–7 years)

  • Analytics data/cookies: according to tool specifications or until withdrawal/modification of your consent

  • Reports/media: as long as necessary for contract fulfillment, documentation, or legal enforcement, or if you have consented to storage.

7. Your Rights

Under PDPL/GDPR, you have the following rights, among others:

  • Access to your stored data

  • Correction of inaccurate data

  • Deletion (“Right to Erasure”), unless retention obligations apply

  • Restriction and data portability

  • Objection to processing based on legitimate interests

  • Withdrawal of consent with future effect

  • Complaint to a competent data protection authority (in the UAE: UAE Data Office; in the EU: a supervisory authority in your country of residence/workplace)

Contact for data subject rights: privacy@prufinspection.com (or info@prufinspection.com)

EU Representative (if required): ❏ Name/Company, Address, Email

8. Security

We implement appropriate technical and organizational measures (TLS encryption, access restrictions, need-to-know principle, backups). Please note that data transmission over the Internet (e.g., by email) may have security risks.

9. Communication via WhatsApp

If you contact us via WhatsApp click-to-chat, the terms and privacy policies of WhatsApp/META apply. Please do not send sensitive information via WhatsApp. You may contact us by email at any time as an alternative.

10. Minors

Our website and services are not directed at children. We do not knowingly process data of persons under 18 years of age.

11. Third-Party Links

Our website may contain links to third-party websites. Those operators are solely responsible for their content and privacy practices.

12. Changes to This Policy

We may update this privacy policy if services, legal requirements, or technology change. The latest version with a date applies.

13. Contact

Controller: PRUF Inspection & Quality
Meydan Free Zone, Dubai, UAE
Email: info@prufinspection.com

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